To effectively address issues with the system, it is recommended to follow these steps:

  • Browser Update: First and foremost, ensure that you are using the latest version of your browser. Updating your browser helps fix detected errors and ensures compatibility with the website. Check if you have the latest browser version; if not, update it to the latest version available.
  • Using Incognito Mode: Try opening the website in incognito mode. This mode prevents browsing history and cookie files from being saved, which can affect the website's performance. Open a new window in incognito mode and check if the problem disappears.
  • Clear Cache and Cookies: Clearing the cache and cookies can help resolve potential conflicts and reload the website from scratch. Delete the cache and cookie files in your browser to ensure optimal website performance. Find information on how to clear cache and cookies for your specific browser.
  • Try a Different Browser: If the previous steps did not resolve the issue, try opening the website in a different web browser, such as Firefox or Safari. Sometimes, variations in browser behavior can help troubleshoot system problems.

If the problem persists, take a screenshot (including the URL) and reach out to our customer support team. The screenshot will assist us in better understanding the problem and developing a quicker solution. Instructions for taking screenshots on different platforms can be found below:

For Mac: Press Shift + Command + 4 simultaneously, then select the area of the screen you want to capture with the screenshot.

For Windows PC: Click on the window you want to capture, then press Ctrl + Print Screen (Print Scrn).

By following these steps, you can attempt to resolve system issues and optimize the performance of our website.

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